FAQ

How do your shoes fit?

Please check out our sizing charts for Men or Women. Also, some models may fit slightly differently, specific details as listed in the sizing guide. If you are unsure, just ask! Please send us an email to info@elissports.com for more guidance.

Where do you ship?

Shipping is currently available to ALL European Union countries (Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden, Poland, Croatia, Czechia, Greece, Romania, Slovakia, Slovenia, Cyprus, Hungary) *For Bulgaria, visit: www.elissports.bg How do I check the status of my order? We will send you a shipping notification via email once your order is on the way. If you have any trouble tracking your order, contact us at info@elissports.com

What if I want to change or cancel my order?

We have got you covered! With our 14 days return policy, you can change or cancel your order after purchase. For more detail, refer to our refund policies. Where can I purchase Elis products? You can find us on : elissports.com (EU) elissports.co.uk (UK) elissports.bg (Bulgaria) Amazon Spain, Italy, France, Germany, Netherlands, Sweden, Turkey Allegro Poland EMAG Romania, Bulgaria

How is shipping cost calculated?

To keep things simple, we have two shipping options with flat rates. Standard (4.99 Euro) and Expedite (8.99 Euro) Please refer to our shipping policy for more details.

How do I make a return?

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Got a question and its not here? Contact info@elissports.net for more details and assistance.

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